Terms & Conditions

These General Terms and Conditions of Sale govern the offer and sale of products on our web site (caramel-shop.co.uk) The products purchased on caramel-shop.co.uk are directly sold by Caramel. Caramel Limited is registered in England and Wales. Company registration no. 3683027. Vat Number GB 739 6166 96. Registered office: Leon Charles Suite 307 Boundary House, Boston Road, London, United Kingdom, W7 2QE

If you would like to place your order by phone our customer service department will be happy to assist you. You can contact our customer service department at +44(0)203 620 5043.

WARRANTIES AND INDICATION OF PRODUCT PRICES

• 1. On caramel-shop.co.uk, we offer for sale luxury and top-quality products.
• 2. caramel-shop.co.uk does not sell second-hand products, flawed products nor products of lower quality as compared to the corresponding standards offered on the market.
• 3. The main characteristics of the products are shown on caramel-shop.co.uk inside each product schedule. The products offered for sale on caramel-shop.co.uk may not exactly correspond to the real garments in terms of image and colours because of the Internet browser or of the monitor used.
• 4. Prices are subject to change. Check the final price of sale before sending the relevant order form.
• 5. All Products come with a label attached. Do not remove the label or relevant seal from the purchased products should you wish to return the purchased product.
• 6. Should you decide to exercise your right to return purchased products, caramel-shop.co.uk will not accept returned products that are returned without the relevant label or seal or that have been altered from their original status or damaged. Customers are in charge of return costs.

SHIPPING AND DELIVERY OF THE PRODUCTS

As of Friday 24th April 2020, all orders, domestic and international, will be shipped directly through Caramel. All orders outside of the EU are shipped on a DDU (delivery duties unpaid) basis meaning that any duties and taxes incurred in the destination country are the responsibility of the customer. 

International order placed before 24th April 2020: Caramel have partnered with Global-e for all international orders, a third party service acting as your seller-on-record, so you can buy and ship your Caramel products to over 100 destinations worldwide. When you buy your Caramel products from Global-e, you will see that your payment method is charged by **Global-e// Caramel **, and the purchase is subject to Global-e’s Terms and Conditions and Privacy Policy (which will be clearly presented in checkout before you place the order).

You can contact Global-e at service@global-e.com or send them a letter to 45 Leather Lane, London EC1N 7TJ United Kingdom"

• 1. The refund will be made in the same way that the product was originally purchased. The refund procedure shall be started by caramel-shop.co.uk within fourteen (14)days starting caramel-shop.co.uk receives the returned goods, after checking that the return right has been correctly exercised and that the returned products are accepted. Internal record keeping.
• 2. If the recipient of the products, as placed in the order form, is different from the individual who made the payment for such products, the sums paid shall be refunded by caramel-shop.co.uk to the individual who made the payment.
• 3. The currency exchange rate for the credit shall be the same as the currency exchange rate of the original debit and consequently you shall not lose out in terms of bank interest.